Q:
During the driver installation I am asked to search on the Web for drivers. Shall I do this?
A:
No, the drivers are pre-installed on your PC after the STR9-comStick installation. Some Windows XP systems show a dialog to search on the WEB for the driver. Please click on No, not this time and in the next dialog click on Search automatically. This will install the pre-installed drivers for the STR9-comStick correctly.
Since three drivers are to be installed, this will occur three times (for JTAG, for COM and as virtual COM port).

Q:
The enumeration of the USB port of the stick reports an error.
A:
With some Windows installations the enumeration of the USB with the USB application reports an error during installation. Close the STR9-comStickView GUI and disconnect the USB connector from the stick and disconnect the stick from the PC's USB port. Insert the stick once again and start the STR9-comStickView GUI. Enable the USB and re-connect the USB connector of the stick to the PC. Then the USB application will be enumerated correctly as HID client.

Q:
The installation brings the error message "downloading of installation data from the Web has failed" and stops
A:
The problem is fixed in the current version of the tool set.
The very current version is available on the product page in the right upper corner: "Download new version".

Q:
After installation the drivers could not be found. Seems to be 0-byte files in the driver directory.
A:
There seems to be a bad batch of CDs. For some reasons the CDs have corrupted data on them. The error occurs randomly depending on the CD medium. The problem is fixed in the current version of the tool set. The very current version is available on the product page in the right upper corner: "Download new version".

Q:
Is there a new software version available
A:
Use within HiTOP the link to the update page, menue 'Help' > 'Hitex on the web' > 'HiTOP Updates'. In addition the current version is also available on the product page in the right upper corner: "Download new version".

Q:
An error message pops up when I try to download my application to the STR9-ComStick flash memory. What can I do to eliminate the problem?
A:
Probably the flash memory is locked for any reason. See application note AN-ARM-0110.pdf.